Dídac
López-Viñas
is the Director of IT Services at the Girona University (Universitat de
Girona –UdG-, Spain), Director of ICT at the Science and
Technology
Park of the UdG, and consultant at UOC (Universitat Oberta de
Catalunya) for postgraduate courses in technology services
management.
He is a graduate in Computer Science from UPC (Universitat
Politècnica de Catalunya), holds a postgraduate degree in
IT
Management from ICT (Institut
Català de Tecnologia), another in
Enterprise Information Management (Infonomía, UPF), and an MBA
from Las Heures (UB). Before working in university IT services he was a
systems engineer at Hewlett Packard and IECISA. He has played an active
role on various boards of governors of the ATI (the Spanish Association
of Computer Technicians) and has collaborated with the COEIC
(Col·legi Oficial d’Enginyeria
en Informàtica de
Catalunya) serving on the Dean’s Council. He has been president
of ATI
Catalunya since January 2005. <didac.lopez@ati.es>.
Antonio Valle-Salas
is Project Manager at Abast Systems and is a specialist consultant in
ITSM (Information Technology Service
Management) and IT Governance. He
graduated as a Technical Engineer in Management Informatics from UPC
(Universitat Politécnica de
Catalunya) and holds a number of
methodology certifications such as ITIL Service Manager from EXIN
(Examination Institute for
Information Science), Certified Information
Systems Auditor (CISA) from ISACA, and COBIT Based IT Governance
Foundations from IT Governance Network, plus more technical
certifications in the HP Openview family of management tools. He is a
regular collaborator with itSMF (IT
Service Management Forum) Spain and
its Catalan chapter, and combines consulting and project implementation
activities with frequent collaborations in educational activities in a
university setting (such as UPC or the Universitat Pompeu Fabra) and in
the world of publishing in which he has collaborated on such
publications as IT Governance: a
Pocket Guide, Metrics in IT
Service
Organizations, Gestión
de Servicios TI. Una introducción
a ITIL, and the translations into Spanish of the books ITIL V2 Service
Support and ITIL V2 Service
Delivery. <avalle@abast.es>.
Aleix Palau-Escursell is a partner and Commercial
Director of NETMIND, a company engaged in IT training, consultancy, and
management. Aleix holds a Higher Diploma in Management Informatics, a
Master in Sales Management from EADA, and a Master in ICT Management
from La Salle (Universitat Pompeu
Fabra). His entire professional
career to date has been in NETMIND where he has led the company’s
commercial expansion and established it as one of the pioneers in the
provision of training and consultancy services for Project Management,
ITIL, and ISO 20000. In recent years he has played an active role in
disseminating best practices and methodologies for Project Management
and IT Service Management, collaborating with organizations such as PMI
(Project Management Institute),
itSMF (IT Service Management Forum),
ATI, and La Salle, among others. <aleix@netmind.es>.
Willem-Joep Spauwen is a senior consultant at Quint
Wellington Redwood Iberia. He graduated in Business Administration at
the University of Groningen, Netherlands. He has specialized in ICT
Governance and added value provided by business management and
organization related Information Systems. His career began in the IT
Department of Royal Dutch Airlines KLM, where he played an active role
in the field of IT-Business alignment. At Quint Wellington Redwood he
works as an international consultant in the field of IT management. He
has taken part in several projects undertaken by multinationals in the
Netherlands, the USA, Mexico, and Spain. He also participates regularly
in a number of international forums. <w.j.spauwen@quintgroup.com>.
